TRYGO TRAVELS · LEGAL
Terms & Conditions
Last Updated: August 2026
These Terms & Conditions apply to transportation services provided by TryGo Travels (Pvt) Ltd.. By confirming a booking, you acknowledge that you have read and accepted these terms.
1. Booking Confirmation and Payments
A booking is confirmed only after the required advance payment has been received and acknowledged. The remaining balance must be settled before or at the commencement of the tour unless otherwise agreed in writing.
2. Vehicle Allocation
Website and marketing images are representative of fleet categories. A specific registration number, colour, model year or individual vehicle is not guaranteed unless confirmed in writing. The allocated vehicle will meet the booked category and seating capacity.
3. Passenger Capacity
Passengers must not exceed the legal seating capacity. For the 21–27 seater category, capacity may include 21 full seats and 6 jumping seats. The 49–55 seater luxury fleet includes 49 full-seat, 51 full-seat and Japanese configurations with 45 full seats plus 9 jumping seats.
4. Pickup, Route and Itinerary Changes
Passengers must be ready at the agreed pickup time. Route, destination, mileage, waiting-time or itinerary changes may lead to additional charges.
5. Driver Meals, Accommodation and Rest
Where applicable, customers must provide suitable meals and accommodation for drivers and assistants unless otherwise agreed. Adequate driver rest periods may be required for long-distance or multi-day travel.
6. Breakdown and Replacement
In the event of a breakdown, our technical team will assess and attempt recovery. Initial response and repair may take approximately 2–3 hours depending on location and conditions. If the vehicle cannot be safely recovered, a suitable replacement will be dispatched from our operational facilities. No fare reduction applies where the replacement procedure is followed.
7. Passenger Conduct and Vehicle Damage
Passengers must follow driver safety instructions, avoid damaging the vehicle and keep the interior reasonably clean. Smoking is prohibited. Cleaning, repair or damage costs caused by passengers may be charged to the customer.
8. Luggage and Personal Property
Luggage must fit within the available storage capacity. TryGo Travels is not responsible for personal belongings left in the vehicle after the journey.
9. Delays Beyond Our Control
We are not responsible for delays caused by traffic, weather, road closures, accidents involving third parties, public events, government restrictions, natural disasters or other circumstances beyond reasonable control.
10. Cancellations and Refunds
Cancellations and refunds are governed by our published Refund Policy.
11. Intellectual Property and Liability
Website text, images, videos, logos and graphics may not be copied without written permission. To the extent permitted by law, TryGo Travels is not liable for indirect or consequential losses arising from circumstances beyond reasonable control.
12. Amendments
We may update these terms when necessary. The latest version will be available on this website.
Contact Us
TryGo Travels (Pvt) Ltd.
Email: info@trygotravels.com
Phone / WhatsApp: +94 74 219 8533
Head Office: No. 22/3, Bagathale Road, Colombo 04, Sri Lanka
Operations & Fleet Yard: Seeduwa, Sri Lanka
Website: www.trygotravels.com